Shipping information

A date, a name, a few words known only to you. A small detail can make a creation unmistakably personal.

What can be personalized?

Engraving depends on the design and the available surface of each creation. Our team will confirm whether it is possible, the space available, the cost if applicable and the additional time required.

Before you approve

Check the spelling, dates and chosen wording carefully with your advisor. Personalization is arranged with our team; a message in the shopping bag does not by itself confirm that an engraving request has been accepted.

Customized and engraved pieces are subject to the individual order terms confirmed before production. Please review those terms before approval.

Contact a client advisor

A comfortable fit is personal. The shape of a ring, the width of its band and the way you wear it all matter.

Before choosing a size

For the most reliable fit, have your finger measured by a jeweler. Measure when your hands are at a normal temperature and consider the knuckle as well as the base of the finger. A wider band may feel tighter than a narrow ring in the same size.

Open the ring size guide

Adjusting a ring

Resizing depends on the structure, setting and previous work on the ring. Some designs cannot be resized without affecting their integrity. Our team will assess your creation before confirming the options.

Resizing for US orders

Our warranty includes one complimentary resize within 30 days after purchase for eligible US orders, and up to one complimentary resize per year thereafter where the ring’s integrity allows. The customer pays to send the ring to us; return shipping is covered. This benefit does not extend to international orders.

For a boutique purchase or another destination, contact our team to confirm the service available to you.

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A few considerate habits help preserve the finish of your gold, the security of its settings and the beauty of its stones.

While wearing it

Put jewelry on after applying fragrance, lotion and cosmetics. Remove it before exercise, swimming, housework and sleep. Avoid impacts, abrasive surfaces and contact with household chemicals.

When you put it away

Store each creation separately in a soft pouch or a lined compartment. Fasten chains before storing them and avoid contact between stones and other pieces.

Cleaning with care

Use a soft, clean cloth to gently remove everyday residue. Cleaning methods depend on the materials and gemstones in the piece. Ask our team before using steam, ultrasonic equipment or a cleaning solution, particularly on delicate gemstones.

Check the setting

Look for a loose stone, a bent prong or a clasp that no longer closes securely. If anything feels different, stop wearing the piece and contact us for an assessment.

Arrange a care assessment

A creation should feel at home in your life. A little attention to how you wear it helps protect the details that make it yours.

Before you put it on

Apply perfume, cosmetics and lotion first, then allow them to dry. Check that clasps are secure and that no stone or setting feels loose.

Through the day

Remove your jewelry before exercise, swimming, gardening, housework and sleep. Keep it away from hard impacts, abrasive surfaces and household chemicals.

If something changes

A loose stone, bent prong or unreliable clasp deserves attention. Stop wearing the creation and contact our team before using it again.

Give each piece a place of its own. Careful storage protects the finish and makes choosing your jewelry a pleasure.

Keep pieces separate

Use a soft pouch or a lined compartment for each creation. Diamonds can scratch other gemstones and gold, so avoid allowing pieces to rub against one another.

Prepare it for rest

Fasten necklaces and bracelets, arrange chains without tension and keep jewelry in a dry place away from direct sunlight. When travelling, use a fitted jewelry case with individual compartments.

Keep its story together

Retain your receipt, certificates and service records somewhere secure. They help our advisors understand your creation if it needs attention.

A gentle approach is the best place to begin. The right cleaning method depends on the gemstones, finish and setting of your creation.

Everyday attention

Use a soft, clean cloth to remove surface residue without pressing on settings. Avoid abrasive cloths, household cleaners and polishing compounds.

Before a deeper clean

Ask our team for advice specific to your piece before using a cleaning solution, steam or ultrasonic equipment. Some gemstones and delicate settings require particular care.

Professional care

If dirt has collected beneath a stone or the setting looks worn, arrange an assessment. Do not loosen a stone or force a clasp while cleaning.

When a creation needs attention, begin with the team who knows it. We will help you understand the next step before any work begins.

Request an assessment

Send your order reference, a short description of the concern and clear photographs. We may need to examine the piece in person before confirming what can be done.

Services for your piece

Depending on the design and its condition, services may include cleaning, polishing, tightening prongs, replacing side stones or renewing rhodium plating. The appropriate treatment and any charges are confirmed after assessment.

Warranty or paid repair

A manufacturing concern is assessed under the applicable warranty. For work outside that coverage, our team provides a quotation before proceeding. Repairs by a third party jeweler can affect the Just Brilliant warranty, so contact us first.

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Knowing your jewelry should be as considered as choosing it. Our team can help you understand the materials, stone specifications and documentation supplied with your creation.

Gold and diamonds

Just Brilliant offers natural diamonds, lab grown diamonds and exceptional gemstones in creations of 18K gold. Our artisans bring each stone to life through considered design and meticulous craftsmanship. Your advisor will introduce its individual characteristics and the documentation that accompanies your chosen jewel.

Certificates and references

Ask your advisor which certificates accompany the selected stones. Reports and inscriptions depend on the particular stone and order; a certificate should be checked against the actual creation. Keep the invoice and any grading reports together.

A question about an existing piece

Send us your purchase details and photographs. We can review our records and advise on next steps. For an insurance valuation, ask your advisor what documentation can be provided for your Just Brilliant creation.

Contact a client advisor