At Just Brilliant, we are dedicated to providing exceptional client service that reflects the refinement, precision, and standards of our Maison. Our Client Services Excellence (CSE) Policy outlines our commitment to supporting every client with professionalism, discretion, and care.
Our Commitment
We strive to ensure that every interaction with Just Brilliant reflects the values of craftsmanship, trust, and attention to detail that define our jewelry collections.
Our Client Services team is available to assist clients throughout every stage of the purchasing journey, from product enquiries to after-sales support.
Services We Provide
Our Client Services team may assist with:
- Product information and guidance
- Order placement assistance
- Delivery and shipping updates
- Returns and exchanges
- Ring sizing guidance
- Care recommendations
- Assistance with customised and personalised creations
- General customer support enquiries
Response Standards
We aim to respond to customer enquiries promptly and professionally during business hours. Response times may vary during peak periods, holidays, or for complex requests involving customised creations.
Communication
Clients may contact Just Brilliant Client Services through the contact methods provided on our website. We are committed to maintaining respectful, clear, and confidential communication at all times.
Custom Orders & Special Requests
Custom-made and personalised jewelry may require extended production timelines. Our Client Services team will provide estimated completion and dispatch information whenever possible.
Due to the bespoke nature of these creations, modifications may not be possible once production has commenced.
Delivery Support
We provide support regarding shipment tracking, delivery information, and courier assistance where applicable. While we work closely with trusted shipping partners, delivery timelines may occasionally be affected by external factors beyond our control.
Client Satisfaction
At Just Brilliant, client satisfaction remains a priority. We continuously review our services and processes to maintain a high standard of customer care consistent with the luxury experience of our Maison.
Business Hours
Monday to Friday
9:00 AM – 5:30 PM GMT
Contact Information
Just Brilliant Client Services
Phone: +1 202 908 8112