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Personal appointments

Find a boutique

Choose a city to connect with our team. For appointment enquiries, an advisor will confirm the location and arrangements before your visit.

New York Appointment enquiries

Just Brilliant New York

Contact our team to confirm the location and available appointment arrangements before planning your visit.

Baku Boutique

Just Brilliant İçərişəhər

Böyük Qala 24, İçərişəhər
Baku, Azerbaijan
Miami Appointment enquiries

Just Brilliant Miami

Contact our team to confirm the location and available appointment arrangements before planning your visit.

Paris Appointment enquiries

Just Brilliant Paris

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Geneva Appointment enquiries

Just Brilliant Geneva

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Dubai Appointment enquiries

Just Brilliant Dubai

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FAQ

Find an answer, explore a service or start a conversation with our team.

What happens when I request a price?

Your enquiry goes to our team for a quotation. We will discuss the chosen design, gold color, size, stones and timing with you. Requesting a price does not place an order.

Can I create my own ring?

Yes. Explore the Ring Builder or meet our team to discuss a personal creation. Final specifications, pricing and production timing are confirmed for your order.

Are the diamonds lab grown or natural?

Lab grown diamonds are our standard offering. Natural diamonds can be sourced for individual orders. The type and specifications should be confirmed for each creation.

How will my order be delivered?

We offer complimentary express shipping, with tracking supplied after dispatch. Production time for a bespoke piece is separate from its delivery time.

Can I return or exchange a purchase?

Eligible purchases may be exchanged or receive store credit within 14 days of purchase. Please read the Returns & exchanges section for conditions and personalized order information.

Can my creation be engraved or resized?

This depends on its design. An advisor will confirm feasibility, any cost and timing before you proceed. Please speak with us before a third party jeweler carries out work.

Where can I visit Just Brilliant?

Our international points of sale offer a personal introduction to Just Brilliant. Choose a city in our boutique finder and our team will confirm the location and arrangements for your visit.

Find a boutique

Create your ring · Contact a client advisor

Care & services